Pricing & Policies

Reschedule Credits or Service Credits:

When you cancel a lesson in your portal or have the office cancel it for you a reschedule or service credit is created. This credit matches the service that was canceled and can only be used for that service and by that student.

This is an example of one you could see in your portal:

You may use that lesson to reschedule a lesson. You can click "use" on the credit and it will open up a booking page that will show all available options for 3 weeks for that service.. You can then select a teacher, a day and time and book the lesson. The credit will disappear from your portal and the invoice will show as paid by account credit.

If you have a recurring lesson and are unable to reschedule you can have the reschedule credit applied toward your next invoice. You can send a text and ask the office to apply it toward your next invoice. The office will then convert it into a monetary credit and apply it toward an upcoming invoice.

You will see the credit on your upcoming invoice as  "Account Credit" -  on the invoice payment lines. The total paid will reflect any credits and amount paid by card. You can see how much you actually paid by viewing the charge next to 'credit card. We will include notes on the invoice with the dates credited. An example can be found here.

If a teacher calls out sick or is unable to teach and your lesson is canceled a monetary credit is created on your account. The office will manually apply this amount toward your next invoice. You are also welcome to click 'use' and apply it toward your next invoice as well. If you'd like to book a lesson using the credit, you would go to the current students page and book a lesson and then use your account balance to pay the invoice.

Throughout the month we go through and manually apply credits forward toward your next invoice. We do our best to apply them all forward, but sometimes they are missed. We will apply them forward as soon as aware. Should you want to use a credit as a reschedule credit we can remove it from the upcoming invoice and use it to book you a reschedule lesson. You can also opt to have some credits saved on file to use for rescheduling, just let us know and we'll make a note!

Your credits are generally applied forward. If a lesson is cancelled prior to billing the invoice is credited before you pay and you won't see it in your account.

You can hold your lesson time slot for up to three weeks.  If you need more time, then please notify us no later than the 20th of the month for discontinuation effective the following month. In some cases we can hold a slot with teacher approval. This will put your invoice on hold generally as well.

You are unable to cancel your recurring lesson in the portal. We can cancel that for you and when you are ready to come back, we will work with you to find a new convenient time slot.

You can temporarily suspend lessons by:

• Filling out this form
• Letting us know by email
• Calling or texting us at 206-407-9610

We are sorry to see you go, but understand that circumstances change and we hope to see you back!

You are unable to cancel your recurring lesson in the portal. We can cancel that for you and put any credit on file or arrange a refund.

If you need to discontinue your lessons indefinitely, please notify us outside of the 7-day window before or after the 1st of the month so the change can take effect for the upcoming month. Any credit balances can be saved on file for future use and will not expire. 

You can indefinitely discontinue lessons by:

• Texting or calling us at 206-407-9610
• Filling out this form
• Letting us know by email

We do offer refunds with a small fee. We also can save credit balances on file for future use and they expire after 365 days. These can be used toward any family member or friend for any service recurring or book as you go!

Refund Policy:

If you need to discontinue your lessons indefinitely, please notify us outside of the 7-day window before or after the 1st of the month so the change can take effect for the upcoming month. Any credit balances can be saved on file for future use and will expire after 365 days.

If you would prefer a refund:

• All refunds include a 6% processing fee.
  • Example of cancellation within 7 day window of the 1st - 6% refund fee
    • 1 lesson refund = $50 - 6% = $47 refunded back.
    • 1 month refund (4 lessons) = $200 - 6% = $188 refunded back.
  • Example of cancellation outside 7 day window 10% refund fee
    • 1 lesson refund = $50 - 10% = $45 refunded back
    • 1 month refund (4 lessons) = $200 - 10% = $180 refunded back

If you would prefer a refund:
All refunds include a 6% processing fee.

• • Example of cancellation within 7 day window of the 1st - 10% refund fee
    • 1 lesson refund = $50 - 10% = $45 refunded back
    • 1 month refund (4 lessons) = $200 - 10% = $180 refunded back
  • Example of cancellation outside 7 day window 6% refund fee
    • 1 lesson refund = $50 - 6% = $47 refunded back.
    • 1 month refund (4 lessons) = $200 - 6% = $188 refunded back.