Welcome to the Off the Wall Music Help Desk!
Your all-in-one resource for lessons, schedules, and support—because learning music should be stress-free and fun!
Off the Wall Music FAQ
Find everything you need to know about lessons, scheduling, payments, and more.
General Questions
Absolutely! We teach anyone aged 4 to 104. If you’re ready to learn, we’re here to teach you music.
No, all lessons take place at our Wallingford school. Occasionally, lessons may be held elsewhere based on the program, but we don’t offer in-home lessons.
We recommend these minimum ages:
- Piano: 5 years (4 with select teachers; email us to inquire)
- Violin, Viola, Cello: 7 years
- Guitar, Bass, Ukulele: 7 years
- Drums: 7 years
- Voice: 7 years
You can easily schedule your lesson with us in one of the following ways:
- Schedule online in the Student Portal
- Contact us via email or by phone (206-407-9610) and we’ll coordinate it for you. Please provide us with the following details:
- Preferred days / dates / time
- The instrument you’re learning
- Preferred teacher, if applicable
- Request a recurring lesson to set up a regular session with your teacher each week.
Yes, you can reschedule your lesson if you cancel outside the 48-hour window. Simply choose an available time, and you can book a new lesson.
You can reschedule your appointment in one of the following ways in one of the following ways:
- Online via the Student Portal
- Send us an email with the date of the session you’d like to reschedule and a few preferred days/times that will work for you
- Call us at 206-407-9610
We offer tours by appointment only. You can schedule a free lesson to visit, meet a teacher, and see how our lessons work.
If you would like to check out the school, sign up for a free lesson online and come on in!
Free Lesson Questions
We offer one free, private 30-minute lesson per family. You can schedule your first lesson online.
First, check out our Teacher Directory to get an overview of which teachers specialize in students of your age, abilities and interests.
You can learn more about them by reviewing their individual bio pages, too. If you’re still not sure, please send us an email or call us at 206-407-9610 and we can help you select the right instructor that will meet your needs.
Just your smiling face and a desire to learn.
If you’re taking violin, bass, guitar or ukulele and have your own instrument, please bring it with you. If you do not own one of these kinds of instrument, we do have one available for you to use.
We don’t have cellos available for rent or use, so you’ll need to rent one prior to your first lesson.
If you’re taking a brass or woodwind instrument such as the trumpet or the saxophone, we do have clean mouthpieces at the school that you can use in order to share the instrument with your teacher.
If you decide that you’d like to continue with lessons, we suggest that you rent before buying.
If your lesson is at the main school at 4509 Midvale Ave N, you enter the school via the deck stairs on the 45th side of the building. There’s a piano mural you can’t miss! Walk up those stairs and take a seat in our waiting room; your teacher will come get you when your lesson is about to begin.
If your lesson is at the satellite school at 1201 N 46th Street, you enter via the basement door at the bottom of the driveway. Once you enter, you can hang out in the waiting room; your teacher will come get you when your lesson is about to begin.
After your free lesson, we’ll send you an email to find out how it went and to provide instructions on how to signup for more lessons.
Basically, we’ll need you to send us an email letting us know that you’d like to continue lessons and how many lessons you anticipate you’ll take each month. We’ll provide instructions on how to schedule a regularly recurring lesson, setup your billing and then send you your first invoice.
We have a 48-hour cancellation policy, and can only offer one free lesson. If you can’t make your scheduled free lesson, please do one of the following:
- You can cancel 48 hours in advance via the link included in your lesson reminder email.
- If you need to cancel with less than 48-hours’ notice, please let us know via email or by calling us at 206-407-9610. In the event of an emergency, we will consider making an exception and help you reschedule your free lesson.
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